Terms and conditions

Introduction

The purpose of these Terms and Conditions is to govern your use of Rockwin Casino, an online gaming platform operated by Hollycorn N.V., Curaçao (hereinafter referred to as "the Platform"). By registering for a user account or using the services offered on the Platform, you agree to be bound by these Terms and Conditions.

Account Registration

• Eligibility: To register an account with Rockwin Casino, you must be at least 18 years old and have the capacity to enter into legally binding contracts.
• KYC and Verification Requirements: You are required to complete Know Your Customer (KYC) verification, which includes providing identification documents and proof of address. This is necessary for withdrawals and other purposes.
• Responsibility for Account Security: You are responsible for maintaining the confidentiality and security of your account login credentials.

Deposits and Withdrawals

• Accepted Payment Methods: Rockwin Casino accepts a range of payment methods, including Visa/Mastercard (min $10, max $45,000), MiFinity, Neosurf, eZeeWallet, Bank Transfer, Prepaid, and cryptocurrencies (BTC, ETH, LTC, XRP, USDT, Dogecoin, TRON).
• Minimum and Maximum Limits: The minimum deposit amount is $20, while the maximum monthly withdrawal limit is $45,000.
• Processing Times and Fees: Deposits are processed instantly, while withdrawals are processed within 24 hours. Fees apply for some payment methods.
• Anti-Money Laundering Policy: Rockwin Casino implements anti-money laundering policies to prevent illicit activities.

Bonuses and Promotions

• How Bonuses Are Credited: Bonuses are credited automatically upon meeting the qualifying criteria, which may include making a deposit or participating in specific games.
• Wagering Requirements: You must wager the bonus amount at least 30 times within 7 days to withdraw any winnings associated with the bonus.
• Expiry and Abuse Clauses: Bonuses expire if not used within the specified timeframe, and Rockwin Casino reserves the right to cancel or modify bonuses in case of suspected abuse.

Gameplay and Fairness

• RNG Usage: Rockwin Casino uses Random Number Generators (RNGs) to ensure fair outcomes for all games.
• Game Malfunctions: In the event of a game malfunction, your bets will be voided, and any winnings will be returned.
• Limits on Play and Responsible Gaming Tools: You may set limits on your play or utilize responsible gaming tools, such as reality checks and self-exclusion options.

Responsible Gambling

• Self-Exclusion Options: You can opt for self-exclusion from the Platform for a minimum period of 6 months.
• Deposit, Wager, and Session Limits: You may set limits on your deposits, wagers, or sessions to maintain responsible gaming habits.
• Help and Support Links: Rockwin Casino provides links to support organizations, such as Gamblers Anonymous, GamCare, Gambling Therapy, and Australian Gambling Help Online 1800 858 858.

Prohibited Activities

• Bonus Abuse: Engaging in bonus abuse, including but not limited to, using multiple accounts or manipulating gameplay to exploit bonuses.
• Fraud, Collusion, or Manipulation: Participating in fraudulent activities, colluding with other players, or attempting to manipulate game outcomes.
• Use of Bots or Automated Systems: Using bots or automated systems to play games or interact with the Platform.

Account Suspension and Closure

• Voluntary Account Closure: You may request to close your account at any time by contacting Rockwin Casino's support team.
• Breach of Terms: In case you breach these Terms and Conditions, Rockwin Casino reserves the right to suspend or terminate your account without notice.
• Inactivity and Dormant Accounts: If your account remains inactive for a period exceeding 12 months, it may be considered dormant and subject to closure.

Privacy and Data Protection

• Information Collected: Rockwin Casino collects personal data, including name, address, email, phone number, and payment details.
• Use and Storage of Personal Data: We use your data for authentication, verification, and marketing purposes and store it securely in accordance with GDPR standards.

Limitation of Liability

• Losses: Rockwin Casino is not liable for any losses resulting from system errors, technical malfunctions, or third-party actions.
• System Errors: We reserve the right to void bets and return winnings in case of a game malfunction or other technical issue.
• Third-Party Links: You acknowledge that we are not responsible for the content or functionality of external websites linked from our Platform.

Amendments and Updates

• Right to Modify the Terms: Rockwin Casino reserves the right to modify these Terms and Conditions at any time without prior notice.
• Notification of Changes: We will provide reasonable notification of changes, which may be posted on the Platform or sent via email to registered users.